Refund Policy

Our Commitment

At FixMyBan, we stand behind our services. We understand that dealing with a suspended Google Merchant Center account is stressful, and we want you to feel confident when working with us.

Done-For-You Recovery Service ($999)

Conditions

• You must provide timely access to your Google Merchant Center account
• You must respond to our requests for information within 48 hours
• You must implement any required changes we identify on your website or product feed
• The 90-day period begins when we receive full account access

Exclusions

The guarantee does not apply if:

• The account was suspended for fraud, counterfeit goods, or illegal activity
• You fail to implement required changes within a reasonable timeframe
• You do not provide the necessary account access or information
• Google permanently terminates merchant privileges for your business

AI Ban Prevention Software ($97/month)

30-Day Money-Back Guarantee

If you are not satisfied with our AI monitoring software within the first 30 days of your subscription, contact us for a full refund of your first month's payment.

Cancellation

You may cancel your subscription at any time. Your access will continue until the end of your current billing period. We do not offer partial refunds for unused time within a billing period after the initial 30-day guarantee period.

How to Request a Refund

To request a refund, please:

1. Email us at thehmbcompany@gmail.com
2. Include your name and the email address used for purchase
3. Provide your order or transaction reference
4. Briefly explain the reason for your refund request

Refund Processing

Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method. Please note that your bank or credit card company may take additional time to process and post the refund to your account.

Questions?

If you have any questions about our refund policy, please contact us at thehmbcompany@gmail.com